Privacy Policy
Privacy Policy
Yon-Ka wants to protect your privacy, so we are careful to safeguard the confidentiality of the personal information you share with us.
In this privacy policy (hereafter “Policy”), we explain what kind of personal data we collect, how we process them, the measures we take to keep them secure, and your privacy-related rights.
We may update this Policy at any time and such changes will take effect immediately. Therefore, we
Yon-Ka wants to protect your privacy, so we are careful to safeguard the confidentiality of the personal information you share with us.
In this privacy policy (hereafter “Policy”), we explain what kind of personal data we collect, how we process them, the measures we take to keep them secure, and your privacy-related rights.
We may update this Policy at any time and such changes will take effect immediately. Therefore, we invite you to refer to it regularly so you’re familiar with the latest version.
By using the https://uk.yonka.com/ website (hereinafter referred to as the “Site”), you agree to the terms of this Policy and give your consent for us to collect, use, and disclose your personal data in accordance with this Policy. Our Policy applies to all personal data that you provide to us directly or indirectly.
For more information, please contact us here.
1 - WHO COLLECTS YOUR PERSONAL DATA?
Your personal data collected as part of our business activity are mainly processed by:
Laboratoires Multaler & Cie (hereinafter referred to as “Yon-Ka”)
Simplified Joint Stock Company | Share Capital: €649,276 | Nanterre Trade and Company Register 552 022 824
Head office: 16 avenue de l’Agent Sarre – 92700 COLOMBES – FRANCE
Email: Contact Form
VAT NUMBER: FR 94552022824
2 - WHEN DO WE COLLECT YOUR DATA?
Through our service providers, we directly or indirectly collect personal data from you when:
- You browse our Site or use our Services on our Site,
- You create an account on our Site,
- You log in to your account on our Site,
- You use your account on our Site,
- You subscribe to our newsletter,
- You place and pay for an order on our Site,
- You write a customer review or a comment on our social media pages, on our Site or on the site of our partner Avis Vérifiés,
- You contact us through various channels including contact forms, by post or by phone,
- You take part in a game or contest, product tests, satisfaction surveys or polls,
- You visit our Spas and Institutes,
- You share content on social media using a #Yonka hashtag or other hashtags that we suggest,
- You have given your consent to third parties to send us personal data about you.
We only collect your personal data when it is strictly necessary and legal. We will only collect the minimum amount of personal information necessary for the purposes covered by this Policy.
In the event that we need to use your personal data for purposes not covered by this Policy, you will be asked for additional consent. Such consent is not mandatory but will sometimes be necessary for us to be able to respond to your needs/requests.
Please note, however, that your consent will not be required if we have a legitimate reason to process your personal data, provided that such use does not adversely affect your own rights and interests.
3 - HOW DO WE COLLECT YOUR DATA?
We may collect personal information about you from a variety of sources, including:
Personal data collected directly, which you voluntarily communicate to us through collection forms (e.g. first name, last name, contact details, etc.);
Personal data collected indirectly, automatically or with your express consent when using our Site;
Personal data you choose to share when using third party sites, which we receive from other sources;
Personal data about you from other legitimate sources, including commercially available sources, such as public databases, data aggregators, etc.
4 - WHAT PERSONAL DATA DO WE COLLECT?
In this Policy, “your personal data” refers to information or items of information that identify you directly or indirectly. This generally includes information such as your name, addresses, profile picture, email addresses, and phone numbers, but may also include other information such as your IP address, purchasing habits, lifestyle or preferences.
Although the exact details of the personal data we collect varies according to specific needs, we generally collect the following data:
| WHEN ? | WHAT DATA ? |
| When you browse our Site and/or log into your account | your first name, last name, email addresses, connection data, technical data including your IP address, browsing information relating to your device |
| When you create your account on our Site | your first name, last name, email address, date of birth, skin type, Facebook ID (if connected to Facebook) |
| When you subscribe to our newsletter | your email address |
| When you order a product or service offered on our Site | your first name, last name, email addresses, order contents, billing address (type of address: home, work, etc.), delivery address, mobile/fixed phone number |
| When you pay for products and/or services ordered on our Site | your first name, last name, order number, order amount, your credit card number and its expiry date |
| When you submit a review of a product and/or service offered on our Site or our social media pages | your first name, last name, username, age group, gender, skin type, order date and reference number, product name(s) and internal and international product reference numbers, your review content: ratings awarded, comments and observations, the date and time submitted |
| When you post content on our UGC or our social media pages | content posted (image, photo, video, opinion, etc.) |
| When you contact our Customer Care Department | your first name, last name, email address, postal address, date of birth, phone number, order number, request contents. |
| When you participate in a game or contest, product tests, satisfaction surveys or polls. | your first name, last name, email address, date of birth, content related to your participation (photos, videos, reviews, comments, etc.), Facebook ID |
| When you visit an Institute/Spa | your first names, last name, phone number, email address, postal address, date of birth, health questionnaire data |
| When you allow third parties to pass on data to us | the contents of the data you provide |
These data are collected fairly. No data are collected without your knowledge and without you being informed.
5 - FOR WHAT PURPOSES DO WE COLLECT YOUR DATA?
The processing that we do has an explicit, legitimate, and determined purpose.
Any processing of your personal data for purposes other than those set out below will require your consent if it is not justified by a legitimate interest.
For our part, processing your personal data enables us to provide you with the Site’s services, to improve them and to maintain a secure environment. In particular, it enables us to:
- Operate and optimise our Site, services, and products;
- Help speed up your future activities and experiences on our Site;
- Evaluate the use of our Site, products, and services and analyse the effectiveness of our products, communication campaigns, and promotions;
- Get to know you better in order to anticipate and meet your expectations;
- Personalise your experience on our Site and other platforms, and anonymously and comprehensively evaluate activity on our Site and other platforms (including the time you visited it, whether you have visited it before and which site referred you to it);
- Make our Site easier to use and better tailor our Site, products, and services to your interests and needs;
- Complete operations relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction surveys, customer care, etc.);
- Suggest and provide products or services that you request from us and answer your questions;
- Provide a customer care department accessible by phone and email to answer your questions;
- Provide sharing tools on our Site and/or social media pages;
- Verify, identify, and authenticate the personal data you have transmitted to us;
- Prevent and detect fraud or malware (malicious software) and manage security incidents;
- Manage any disputes.
We do our best to minimise the data collected and to keep it accurate and up to date by facilitating the rights of data subjects.
6 - HOW LONG DO WE KEEP YOUR DATA?
| DATA TYPE | DATA RETENTION PERIOD |
| The personal data that you have entered/declared in your profile | 3 years from your last activity on the Site |
| Data concerning your browsing, your use of the Site and communications with our customer care department | 3 years from your last activity on the Site |
| Data related to an order | 3 years from the date of your order |
| Audience measurement statistics and your raw traffic data from our Site | 13 months |
| Data from prospects/customers | 3 years from their collection or last contact or from the end of the business relationship. |
| Banking data | Duration of the transaction (Subject to your express consent, this data may be kept until the credit card’s expiration date) |
| Data which enable us to establish proof of a right or contract, or which are kept in order to comply with a legal obligation | Archived in accordance with legislation currently in force |
However, in order to meet our administrative, legal, accounting, and tax obligations, your data may be archived and kept beyond the aforementioned periods, in accordance with legislation currently in force.
7 - WHAT IS OUR COOKIE POLICY?
We use cookies to facilitate browsing on our website, store your preferences, provide a better customer experience, and optimise our website by providing content tailored to your needs.
We use cookies in order to:
- Identify you when you connect to our website.
- Determine your Internet browser settings (browser used, plug-ins installed, etc.).
- Store your shopping cart and purchase options.
- Know the products you look at and buy, in order to provide you with appropriate suggestions. We do not collect personal data, only statistical data in order to optimise our website.
When browsing https://uk.yonka.com/, you may notice that some content comes from other websites. We also offer you the possibility to share information through social networks such as Facebook. Yon-Ka does not control cookies from third party sites and we suggest that you consult these sites directly for more information on their cookies and settings.
You can reject cookies by configuring your browser as follows:
For Mozilla Firefox :
- Choose “Tools” from the menu bar, then “Options”.
- Click on the “Privacy & Security” icon.
- Locate the “Cookies and Site Data” menu and select the options that suit you.
For Microsoft Internet Explorer :
- Choose “Tools” from the menu bar, then “Internet Options”.
- Click on the “Privacy” tab.
- Select the desired level using the cursor.
For Netscape :
- Choose “Edit” from the menu bar, then “Preferences”.
- Privacy and Security
- Cookies
For Opera :
- Choose “Tools” from the menu bar, then “Preferences”.
- Privacy
- Cookies
What is a cookie?
A cookie is a small information file sent to your browser and stored on your device (e.g. computer, smartphone). Cookies are not used to determine the identity of a person who is simply visiting our Site. We use them to track traffic patterns to determine a user’s location and language preference so that we can direct them to the appropriate country home page when they visit our Site. These cookies are called internal cookies.
How can cookies be deactivated?
Please note that if you disable cookies on your browser, you will not be able to take full advantage of our Site. For example, you will not be able to use the automatic login and our Site’s other personalisation features. If you do not wish to receive cookies from our Site, you have several options. For example, you can refuse to accept them or deactivate those that have been installed directly on your machine. At any time, you can choose to express and change your wishes regarding cookies using the methods described below.
While most browsers are configured by default and accept the installation of cookies, you have the possibility, if you wish, to choose to accept all cookies or to systematically refuse to accept them.
You can also configure your browser to accept or disable cookies before installation on a case-by-case basis. You can also regularly delete cookies from your device via your browser. Please note that if you disable cookies on your browser, you will not be able to take full advantage of our Site. For example, you will not be able to use the automatic login and our Site’s other personalisation features.
Please note that you will need to configure all the browsers on your different devices (tablets, smartphones, computers).
Each browser has a different way to manage configuration of cookies and options. This is described in the browser’s Help menu, which will explain how to change your cookie preferences.
Audience measurement cookies in particular can also be deactivated as follows:
For Google Analytics cookies, you can download the module accessible from the following address to deactivate them https://tools.google.com/dlpage/gaoptout/
8 - WHO ARE THE RECIPIENTS OF YOUR DATA?
We are the sole recipients of your personal data and do not sell them.
However, if necessary, we may communicate your personal data to authorised and determined recipients, namely to:
- all Yon-Ka employees,
- our advertising and marketing agencies to help us deliver and analyse the effectiveness of our advertising campaigns and promotions,
- third parties required to deliver a product or service to you, such as a delivery or postal service delivering a product you’ve ordered,
- third party service providers, such as website hosting service providers,
- web analytics tool providers, such as Google,
- our service providers and/or financial partners when sharing is necessary to meet the purposes mentioned above.
We require these recipients to implement all necessary and appropriate technical and organisational measures to ensure the confidentiality and optimum security of your data against misuse and to use them only in accordance with our instructions and with laws and regulations currently in force, in particular by signing a personal data protection agreement.
9 - HOW DO WE PROTECT YOUR DATA?
In our capacity as data controller, we take all reasonable precautions to protect the security and confidentiality of your personal data by implementing organizational, technical, software, and physical measures and by requiring our partners to do the same.
Access to your personal data is restricted to prevent unauthorised access, alteration, interference, loss, and/or misuse. However, despite our best efforts, we cannot guarantee that transmission or storage of your personal data on the Internet will be completely secure as the Internet is not a sufficiently safe and secure environment.
10 - YOUR RIGHTS
In accordance with applicable law, you have certain rights relating to how we process your personal data.
| Right to access and rectify | You may request a copy of the personal data we have about you. You may also request that inaccurate personal data be corrected, or that incomplete personal data be completed. |
| Right to erase/be forgotten | Your right to be forgotten allows your personal data to be deleted when:
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| Right to limit processing | You can also request we limit the processing of your personal data if:
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| Right to object | You have the right to object (“right to withdrawal”) to the processing of your personal data, in particular to profiling or marketing communications or when your interests or fundamental rights and freedoms prevail over the legitimate interests of the data controller or a third party. When we process your personal data on the basis of your consent, you may withdraw your consent at any time. |
| Right to transfer data | If applicable, you have the right to receive the personal data that you have communicated to Yon-Ka in a structured, commonly used, and machine-readable format, and you have the right to send such personal data to another data controller without any impediment, when:
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| Right not to be subject to automated decisions | You have the right not to be the subject of a decision based exclusively on automated processing, including profiling, producing legal effects concerning you or significantly affecting you in a similar way. |
| Right to issue advance directives on the processing of your personal data after your death | In application of the French Data Protection Act, you may also define guidelines on how your rights should be exercised under this section after your death (in particular on their retention, deletion and/or communication), as well as designate a person responsible for exercising these rights. |
| Right to lodge a complaint with a supervisory authority | You can decide to lodge a complaint with the supervisory authority of the country where you have your habitual residence or your place of work, or in the country where the violation is alleged to have been committed. You also have the right to take legal action in the courts of the country in which the Yon-Ka entity has an establishment or in the country where you have your habitual residence. |
To exercise these rights, you can contact us at contact@yonka.com, indicating your first name, last name, and the subject of your request. We may ask you for additional information in order to identify you and to be able to process your request.
